After-Sales Support Service

Continuous After-Sales Support that Truly Cares

for Every School Stakeholder

 

eClass provides each school with a dedicated strategy consultant for expert pre-sales support and a professional team offering 24/7 after-sales service. This combination ensures schools can rapidly implement and effectively use eClass services. The support team is also readily available to assist users with unexpected issues, delivering comprehensive assistance to all school stakeholders.

eClass All-Round Support for Schools

Personal Strategy Consultant

Every school is paired with a personal strategy consultant to handle inquiries, pricing, and facilitate communication with eClass

Training Workshops

Comprehensive after-sales training workshops, guides, and videos are provided to help staff fully master the purchased modules

Multiple Customer Support Channels

Support is available by phone, WhatsApp, and email, making it easy for users to contact customer service for inquiries

System Update Service

Continuous free system updates are provided throughout the service period, with eClass Cloud users benefiting from dedicated maintenance and automatic updates

Different Service Websites

Service and parent websites focused on key development areas provide staff and parents with easy access to essential information whenever needed

Parent Online Support

Exclusive hotline and WhatsApp support are available for parents to directly contact the eClass team with any usage questions

and more…

Professional Pre- and Post-Sales Support
to Ensure Your Optimal Experience

Let’s co-create a digital roadmap specifically designed for your school